Company Privacy Policy for Experience Kigezi Safaris

At Experience Kigezi Safaris, we take your privacy seriously. Our Company Privacy Policy outlines the types of personal information we collect, how we use it, and how we protect it. As part of our commitment to maintaining transparency, we aim to ensure that every individual who engages with us is fully aware of how their data is handled.

Whether you’re booking a safari, subscribing to our newsletter, or simply browsing our website, this policy applies to all interactions with our company. We value your trust and are dedicated to maintaining the highest standards of privacy and security.

 

What Personal Information Do We Collect?

At Experience Kigezi Safaris, we collect personal information that is necessary for us to provide you with a seamless safari experience. This information is gathered when you book a safari, sign up for updates, or engage with our services in other ways.

Types of Information We Collect

• Personal Identification Information: This includes your name, email address, phone number, and physical address. We require this information for booking confirmations, communications, and invoicing.
• Payment Information: When making a booking, you may be asked for your payment card details or bank account information. This information is securely processed to confirm your reservations.
• Travel Preferences: We may collect details about your travel interests, dietary requirements, accommodation preferences, and other special requests to tailor your safari to your needs.
• Website Usage Data: We collect non-personal information related to your usage of our website, such as IP addresses, browser type, and browsing habits. This helps us optimize our website’s functionality and improve the user experience.

How We Collect Information

We gather this information in the following ways:

• Online Forms: When you complete a booking or inquiry form, we collect the data you provide directly.
• Cookies: Our website uses cookies to enhance your browsing experience. These small files help us remember your preferences and understand how you interact with our website.
• Third-Party Sources: We may receive information from trusted third parties who assist us in processing your bookings or providing other services related to your safari.

 

How We Use Your Personal Information

The personal information you share with us is used exclusively for purposes related to your safari experience and our business operations. We adhere to strict guidelines regarding the use of your data.

Purposes of Data Collection

• Booking and Reservations: Your information helps us confirm safari bookings, manage itineraries, and provide the necessary services such as accommodation and transport.
• Communication: We use your contact information to communicate booking confirmations, updates, promotions, and reminders regarding your safari.
• Customer Support: Should you have any questions or concerns, your details allow us to respond efficiently and assist you in any way we can.
• Marketing and Promotional Materials: With your consent, we may send you emails about special offers, new tours, or travel tips. You can opt out of these communications at any time.
• Website Functionality: Usage data helps us enhance our website, allowing us to make improvements that provide a better user experience.

How We Share Your Information

We do not sell, rent, or trade your personal data to third parties. However, we may share your information in specific situations:

Situation	What Happens
Service Providers	We may share your information with third-party companies that assist us in providing services (e.g., hotel bookings, transport).
Legal Compliance	We may disclose your information if required to do so by law, regulation, or legal process.
Business Transfers	In the event of a merger or acquisition, your information may be transferred to the acquiring entity, but your privacy will remain protected under this policy.

Rest assured that we work closely with our service providers to ensure they comply with our privacy standards and safeguard your personal information.

 

How We Protect Your Personal Information

Your privacy and security are of the utmost importance to us. We have implemented a range of physical, technical, and administrative measures to ensure that your personal information is protected from unauthorized access, loss, misuse, or alteration.

Data Security Measures

• Encryption: All sensitive data, including payment information, is encrypted using Secure Socket Layer (SSL) technology during transmission.
• Access Control: Only authorized personnel have access to your personal information, and they are trained in data privacy protection practices.
• Regular Audits: We conduct regular security audits to ensure that our systems and procedures are up to date with industry standards.

While we take every precaution to protect your data, please be aware that no method of data transmission or storage is 100% secure. We cannot guarantee complete security, but we remain committed to minimizing risks and safeguarding your privacy.

Your Rights Regarding Your Personal Information

As a customer, you have specific rights regarding your personal information under data protection laws. You have the right to:

1. Access Your Information: You can request access to the personal data we hold about you, and we will provide you with a copy within a reasonable timeframe.

2. Correct or Update Your Information: If you believe the personal data we have about you is incorrect or outdated, you can request that it be corrected or updated.

3. Delete Your Information: You can request the deletion of your personal data, although we may need to retain certain information for legal or business reasons.

4. Opt-Out of Marketing Communications: If you no longer wish to receive marketing communications from us, you can opt out at any time by following the unsubscribe link in our emails or contacting us directly.

5. Withdraw Consent: If we are processing your data based on consent, you can withdraw your consent at any time, which will stop us from using your data for that specific purpose.

 

Cookies and Tracking Technologies

Our website uses cookies and other tracking technologies to enhance your browsing experience and to gather analytics about site usage. Cookies are small text files that are stored on your device when you visit our website. These cookies help us remember your preferences and provide a more personalized experience.

Types of Cookies We Use

• Essential Cookies: These are necessary for the website to function properly. They help with navigation, security, and accessing certain features.
• Performance Cookies: These cookies collect anonymous data on how visitors use our site, helping us improve its performance.
• Functionality Cookies: These cookies remember your preferences (such as language and region), providing a more personalized experience.
• Targeting Cookies: These cookies help us track your browsing behavior and serve targeted ads based on your interests.

You can control cookie settings through your browser preferences. However, disabling certain cookies may impact your experience on our website.

Changes to Our Privacy Policy

We may update this Company Privacy Policy from time to time to reflect changes in our practices or to comply with legal requirements. Any changes will be posted on our website, and the updated policy will include the date it was last revised. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

 

Contact Us

If you have any questions about this Company Privacy Policy, or if you would like to exercise your rights regarding your personal information, please don’t hesitate to get in touch. Our customer service team is available to assist you with any inquiries or concerns you may have.

Contact Details

• Email: info@experiencekigezisafaris.com
• Phone: +256 70126050
• Address: Experience Kigezi Safaris, Kabale, Uganda

 

Your Privacy Matters to Us

At Experience Kigezi Safaris, we understand that your privacy is important. We are dedicated to safeguarding your personal information while providing you with an outstanding safari experience. By adhering to our Company Privacy Policy, we strive to offer a safe and enjoyable journey for every traveler. You can book your safari with confidence, knowing that your data is protected and respected throughout your adventure.